Patient Participation Group

Help shape the future of your GP practice

Woodgrange Medical Practice has an active and well-established Patient Participation Group (PPG).

Our PPG brings together patients and members of the practice team to work collaboratively, share ideas, and help improve the services we provide. Your feedback and experiences play a vital role in shaping the future of our practice and contributing to the wider NHS.

We welcome patients of all ages, backgrounds, and experiences to join. Whether you have suggestions for improvement, would like to share your experiences, or simply want to stay informed about developments within the practice, we'd love to hear from you.

Why join our PPG?

As a member of the Patient Participation Group, you can:

  • Share your views and experiences to help improve patient services.
  • Contribute ideas that influence how care is delivered.
  • Work alongside the practice team to support positive changes.
  • Help ensure the patient voice is represented in decisions affecting our community.

Get involved

Would you like to make a difference to your GP practice and local healthcare services?

We'd love to welcome you to our next Patient Participation Group meeting, where you can learn more about the group and how you can get involved.

If you would like to sign up to the PPG and you are happy for us to contact you, please complete our sign-up form.

Latest Meeting Minutes

A virtual meeting 

Attendees

  • Stacia Whyte
  • Angie Bann
  • Dr Naqvi
  • Dr Edobor
  • Caroline brown
  • Susanne Rauprich
  • Mahmuda Begum
  • Lorraine Francis
  • Karen (guest)

The general themes of the meeting were

  • GP patient outreach programme( Discuss at another meeting)
  • Is there a person at the surgery responding to google reviews. Yes.
  • EMMA. Virtual phone assistant and receptionist
  • GP Patient Survey Dr Edobor reported on this. 95 surveys sent back. 71% reported a good experience.
  • Contant by phone .1%found it easy,31% fairly easy. It was reported that contact was easy using the website. ( generally better than comparitors). Helpfulness of Reception 81% found it very helpful (near  average)
  • ICS Integrated Care System in NEL 7 boroughs.
  • Survey also looked at follow up.
  • The health care professionals were well regarded, listened well, treated patient with care and concern. The patients had confidence in the health care professional. The patient’s needs were met.
  • The GP survey is on the website.
  • An induction session was suggested for new PPG members.
  • There was a discussion on the surveys and how  the PPG could become involved to drill down into the metrics and how to improve the outcomes.
  • There is a friend and family survey on paper slips in the surgery.
  • There was an Integrated Neighbourhood teams update. There are stronger links with Primary Care, community sector and better neighbourhood working with different organisations.
  • The ICB is fragmented across 7 boroughs. There is little guidance.
  • 2025 to 2026  there have been numerous outreach events designed and delivered by partners and patients. There is already some neighbourhood working ie. Flu and Covid uptake.
  • The service can be improved by working together but ICB and national policies do not support this adequately.

A further meeting at the surgery will be on 24th September.